Terms and Conditions – Siwa Palm

Welcome to the Siwa Palm website. By using this website and completing any purchase, you agree to the following terms and conditions:

1. Account and Orders

  • To complete a purchase, you may need to create an account or enter your personal information (name, phone number, email, shipping address).

  • All information provided must be accurate and up to date.

  • Siwa Palm reserves the right to reject or cancel any order if the data is incorrect or suspicious.

2. Payment

  • Payment is made via secure electronic payment methods supported on the website.

  • Siwa Palm does not store your bank card data; it is handled through secure payment service providers.

  • All prices are shown in the local currency (EGP) and include taxes, if applicable.

3. Shipping and Delivery

  • Products are shipped to the address specified during checkout.

  • Delivery time depends on the delivery area and the shipping company’s services.

  • Siwa Palm is not responsible for delays caused by shipping companies or events beyond our control.

4. Returns and Exchanges

  • Products can be returned or exchanged according to the return policy available on the website.

  • Items must be unused and in their original condition with all packaging and labels intact.

  • The customer bears the return shipping cost unless the item is defective or shipped in error.

5. Liability

  • Siwa Palm strives to ensure the accuracy of product information and specifications but is not responsible for the misuse of products.

  • The website reserves the right to modify or update any content or information without prior notice.

6. Data Protection

  • All your personal data is subject to the site’s privacy policy.

  • The data is used solely for order processing and improving the user experience.

7. Intellectual Property Rights

  • All content on the site, including images, texts, and logos, is the property of Siwa Palm and is protected under intellectual property rights.

  • No content from the site may be copied or reused without written permission from the management.

8. Contact Us

For any inquiries or complaints regarding the terms or products, you can contact us via:
📧 Email: Sales@siwapalm-eg.com
📞 Phone: 01022249486