Terms and Conditions – Siwa Palm

Welcome to Siwa Palm.

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing or using this website, you agree to be bound by the following terms.

1. Account and Orders

  • To complete a purchase, you may be required to create an account or provide personal information, including your name, phone number, email address, and shipping address.
  • You are responsible for ensuring that all information provided is accurate, complete, and up to date.
  • Siwa Palm reserves the right to refuse or cancel any order if the information provided is inaccurate, incomplete, or suspected to be fraudulent.

  • 2. Payment

  • All prices displayed on the website are in Egyptian Pounds (EGP) and include applicable taxes, where required.
  • Payments are processed through secure electronic payment gateways supported by the website.
  • Siwa Palm does not store your payment card information. All payment transactions are securely handled by certified third-party payment service providers.
  • We reserve the right to modify prices at any time without prior notice. However, confirmed orders will not be affected by any subsequent price changes.

3. Shipping and Delivery

  • Orders will be shipped to the delivery address provided by the customer during checkout.
  • Delivery times vary depending on the destination and the shipping service provider.
  • Siwa Palm is not responsible for delays caused by shipping carriers, customs procedures, force majeure events, or circumstances beyond our reasonable control.

4. Returns and Exchanges

  • Products may be returned or exchanged in accordance with our Return Policy.
  • Returned products must be unused, in their original condition, and include all original packaging and labels.
  • Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrectly delivered.

5. Product Quality

Siwa Palm is committed to providing premium-quality products that meet the specifications described on the website.

  • As our products are natural agricultural products, slight variations in size, color, texture, or appearance may occur and do not constitute a product defect.

6. Limitation of Liability

  • Siwa Palm shall not be liable for any damages resulting from improper use, storage, or handling of its products after delivery.
  • We reserve the right to modify or update the website content, products, pricing, or these Terms & Conditions at any time without prior notice.

7. Privacy & Data Protection

  • All personal information collected through the website is handled in accordance with our Privacy Policy.
  • Customer information is used solely for processing orders, providing services, improving the user experience, and complying with legal obligations.
  • Personal information will not be shared with third parties except when necessary to fulfill your order or as required by law.

8. Contact Us

For any inquiries or complaints regarding the terms or products, you can contact us via:
📧 Email: Sales@siwapalm-eg.com
📞 Phone: 00201040309617